TERMS AND
CONDITIONS
- Acceptance of Terms: By accessing and using our website and Booking System, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website and or booking system.
- Services Provided: Our website offers information about our Pilates studio, class schedules, booking options, and other related services. We reserve the right to modify or discontinue any aspect of our services at any time without notice.
- Booking and Cancellations – **Booking:** All classes and services must be booked and paid in advance through our online booking system. – **Cancellations:** Cancellations must be made at least 24 hours before the scheduled class or session to avoid charges. Late cancellations, late arrivals or no-shows may incur a fee equivalent to the full cost of the class. Teachers reserve the right to not allow late arrivals if it compromises the safety of the group. Additionally, the space may be given to someone else and they will not be removed should you turn up late. Please note that none of our promotions and packages (Trial Packages, Memberships and Prices, for example) include extensions, refunds, or added credits. We appreciate receiving a 24-hour notice for cancellations, as this allows us to accommodate other students who may be on a waiting list or waiting for available slots. Please understand that if we are notified after the 24-hour cancellation policy window, there is a risk we may not read or process your notification in time. This can impact both the teacher’s schedule and other students. Therefore, you are responsible for canceling your class by using the App. When a class is cancel within the time window, the pass will be returned to the Pilates School of Movement account, not the Bank Account. Thank you for your understanding and cooperation.
- Payments: All payments for classes, workshops, and other services must be made in advance. We accept various forms of payment, including credit cards and online payment options. Prices are subject to change, and any changes will be communicated through our website. All packages have an expiration date and are non-refundable or extendable. Gift vouchers are valid for 10 months.
- Refunds and Responsibility for Disputes and Bank Charges: We maintain a no-refund policy, which is clearly outlined in our terms and conditions. If a client requests a refund or initiates a chargeback/dispute through their bank or payment provider, and as a result, fees are charged to us by our payment system (e.g. Eversports), we will pass on any actual charges incurred, including but not limited to dispute or reversal fees (e.g. €8.50 per dispute). The client is responsible for these fees, and any charges incurred will either be deducted from the refund (if applicable) or billed directly to the client. By making a booking, the client acknowledges and agrees to these terms, including the potential for dispute-related charges.
- Liability Waiver: By participating in our classes and services, you acknowledge and agree to the following: – You are in good health and have received clearance from a healthcare provider to participate in physical activities. – You understand the risks associated with physical exercise and voluntarily assume all risks related to your participation. – You release our studio, instructors, and affiliates from any liability for injuries, damages, or losses incurred during your participation.
- Refusal to Accept Waiver and Terms & Conditions: By participating in classes at Pilates School of Movement, you are required to accept the following waiver and terms and conditions. If you refuse to accept the waiver and the terms, you acknowledge and agree to the following:
- No Refunds or Credits: In the event of refusal to accept these terms, no refunds or credits will be issued for any pre-purchased sessions, memberships, or packages. Payments made prior to refusal will be forfeited and cannot be transferred to future classes or refunds.
- Inactive Account Status: Clients who refuse to accept the waiver and terms will have their accounts marked as inactive. They will not be eligible to book or attend any future classes until these terms are accepted.
- No Exceptions: This policy applies to all clients, regardless of prior attendance, and there will be no exceptions. Acceptance of the waiver and terms is a prerequisite for participation in any services offered by Pilates School of Movement.
- Personal Property & Apparatus Usage and Safety: you accept full responsibility for your personal belongings and agree to use all apparatus safely, following studio guidelines. The studio is not liable for any loss, damage, or theft of personal items.
- Damage to Studio Property: By accepting our policies you agree to cover the cost of repairs or replacement to the studio property if any damage is caused by your actions.
- Photography and Media Release: You give permission for Pilates School of Movement to take photos or videos during classes for promotional purposes.
- Mobile Phone Policy: You agree to refrain from using mobile phones during class to maintain a focused and respectful environment for yourself and others.
- Special Offer & Account Policy. To ensure fair access to promotions and special offers, we reserve the right to limit one use of any offer per person, household, or payment method. New clients are eligible for one special offer only. Any attempt to create multiple accounts to take advantage of this offer more than once—by using different names, email addresses, or payment methods—will result in immediate disqualification from the promotion, and may lead to the suspension or termination of all associated accounts. We take these matters seriously and strive to offer the best experience to all of our customers. Thank you for understanding and respecting these terms.
- Package Use Policy: Our Equipment + Mat Package is designed to be used as a combination of both Equipment and Mat classes, as specified at the time of purchase. This package cannot be exchanged for multiple Equipment-only sessions or used to book additional Equipment classes beyond the designated amount. All sessions must be redeemed according to the package’s intended structure. Any misuse of the package, including booking sessions that don’t align with the specified classes, may result in a forfeiture of the package or additional charges. We appreciate your cooperation in helping us maintain a fair and consistent experience for all clients.
- Membership Terms and Special Offers: By purchasing a membership, you acknowledge and agree to the following conditions: Membership fees are charged to your account on a monthly basis, with a minimum commitment of six consecutive months to be used for the specified classes. Memberships are non-transferable, non-refundable, and cannot be exchanged, credited, or extended under any circumstances. They can only be used for classes scheduled within the specified times and schedules, and are not valid for any classes outside of the agreed-upon schedule. Any special offers or seasonal packages come with specific terms and conditions, and these offers cannot be altered, refunded, or exchanged. They must be used as described at the time of purchase. You understand and accept that these memberships and offers are subject to these specific terms, and by purchasing, you agree to accept all terms as final. Any misuse of the Membership, including booking sessions that don’t align with the specified classes, may result in a forfeiture of the package or additional charges
- Six-Month Membership – Special Promotion Terms. This six-month membership plan is a promotional offering that includes access to 8 group classes per month, scheduled as two classes per week on fixed days and times. Once selected, the schedule remains fixed for the full membership period unless an exception is granted by the studio. The membership fee is $230 per month (equivalent to $28.75 per class) and is billed automatically on the 1st of each month to the member’s designated bank account. The membership renews every six months unless canceled by the member at least one (1) day prior to the renewal date. No refunds, exchanges, or credits are given for missed classes, and this membership is not eligible for rescheduling or makeup sessions. The standard 24-hour cancellation policy does not apply to this membership. Please note that attempting to change or disrupt the schedule is taken seriously, and any adjustments are only made under exceptional circumstances. In the event the studio cancels a class, members will be offered an alternative session to attend. No additional promotions, discounts, or offers can be applied to this membership. All standard studio policies and waivers, including those related to class level, attendance, punctuality, and conduct, continue to apply and are available for review on our website and booking system. Any misuse of the Membership, including booking sessions that don’t align with the specified classes, may result in a forfeiture of the package or additional charges
- Terms and Conditions for Promotions and Packages: By purchasing any promotional package (including trial classes, welcoming packages, memberships, or 4-5-10-15 class packages), you agree to the following: All sales are final—no refunds, exchanges, credits, or extensions are offered. Cancellations within 24 hours of the scheduled class will be considered late, and no shows will not be refunded or credited. Any exception to these terms will be granted at the studio’s sole discretion and will only be considered once. If a refund is ever provided for a trial class, future trial class offers will be revoked, and you will need to pay the full amount for any subsequent classes. You assume full responsibility for these terms when purchasing a package, including adherence to class validity periods. Offers cannot be combined, accumulated, or altered. Should a refund be granted for special circumstances, all attended classes will be charged at the regular price, not the discounted rate from buying a package. Any additional charges owed from the discount will be deducted from the value of the pass to be returned. Gift vouchers have an expiration date of ten months. Most packages become valid from the date of your first booking. The validity period for each package—such as 1 week, 5 weeks, or 10 weeks—is specified at the time of purchase. Memberships are subject to separate terms and conditions, which are provided in detail upon sign-up.
- Class Schedule & Level Policy: By signing up for classes, you acknowledge that the class schedule and levels are clearly outlined and designed to ensure the best experience for all participants. You understand that classes are scheduled based on availability and instructor capacity, and you agree to book classes that match your skill level as described. Requests to change class times or levels outside of these guidelines may not be accommodated. Additionally, you recognize that signing up for classes outside your designated skill level may result in a less than optimal experience and may be subject to adjustments based on instructor discretion.
- Class Level Policies and Booking Guidelines: By joining our classes, you acknowledge and agree to the following terms and conditions. All levels are clearly described, and to progress to an advanced level, you must have attended at least 10 classes, once or twice a week, in the last 5-10 weeks and obtain teacher approval. If you choose to skip a level, you accept full responsibility for the risks involved. Our priority is the safety of our regular clients who have adhered to this policy. New clients who do not adhere to this rule will not be eligible for special offers. Please make sure to book the appropriate Level 1 class. Failure to do so may result in being denied entry to the class, and no refunds will be provided for administrative expenses. All policies are outlined in our Website, Booking system, Welcome e-mail, and on social media, so it is your responsibility to review them before making any decisions. The class will not be adapted to your needs if you have not followed these guidelines.
- Studio Rental Terms and Conditions For Trainees: By booking a session at Pilates School of Movement, you agree to our terms. All bookings must be paid in full in advance, and payments are non-refundable and non-exchangeable. The studio is available only during regular hours, and private sessions require a staff instructor unless otherwise arranged. Renters are responsible for the care of any equipment and space used during their session and will be charged for any damage caused. Personal belongings are left at your own risk. Renters must maintain valid liability insurance and waive any claims against the studio for injuries or accidents, and provide proof of ability or necessary skills to safely perform the exercises and use the equipment (e.g., training certifications or prior experience). The studio is not liable for any loss or injury during your use of the space. Renters must comply with all health and safety protocols. Cancellations and changes to bookings are not allowed once confirmed. Disruptive behavior may result in immediate termination of the session without a refund. The studio reserves the right to refuse service at its discretion. These terms may be updated at any time, and by booking, you accept the most current version.
- Studio-Initiated Class Changes: We reserve the right to cancel a class up to 24 hours in advance if no bookings have been made. In rare cases, classes may also be canceled up to 15 minutes before the scheduled start time due to unforeseen circumstances such as teacher illness, transportation issues, or problems with the studio. We appreciate your understanding and flexibility.
- Privacy Policy: We are committed to protecting your privacy. Any personal information you provide through our website will be used in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.
- Code of Conduct: Participants are expected to conduct themselves respectfully and follow the studio’s rules, policies, and instructions provided by the instructors. We reserve the right to refuse service to anyone who fails to adhere to these guidelines.
- Communication and Complaint Resolution Policy: you agree to refrain from using any public platform, including social media, to harass, complain, or make negative remarks about the company, instructors or affiliates. Any concerns or complaints will be directed to the company through the appropriate channels. You commit to communicating in a respectful, professional manner and working collaboratively to resolve any issues.
- Dress Code: To ensure a comfortable and safe environment for all participants, we require the following dress code for our classes: – Clothing: Wear form-fitting, comfortable athletic wear that allows for free movement. Avoid loose clothing that could interfere with equipment. – **Footwear:** Barefoot or non-slip socks are recommended for all classes. – **Accessories:** Remove all jewelry and accessories that could cause injury or interfere with equipment use. Turning up to class in inappropriate attire might result in refusal to entry class and no refunds will be provided.
- Intellectual Property: All content on our website, including text, images, logos, and videos, is the property of our studio and is protected by copyright laws. Unauthorized use, reproduction, or distribution of this content is prohibited.
- Video Use Agreement and Liability Waiver: By purchasing or accessing videos from Pilates School of Movement, you acknowledge and agree to the following terms:
- Health and Fitness: You confirm that you are in good health and capable of participating in the activities or following the instructions provided in the videos. If you have any pre-existing health conditions, you should consult with a healthcare professional before engaging in any physical activity.
- Following Instructions: You agree to follow all instructions provided in the videos carefully. The Company is not responsible for any injury or damage that occurs due to failure to follow the provided instructions.
- Waiver of Liability: By purchasing or accessing the videos, you agree to release Pilates School of Movement, our instructors, and affiliates from any and all liability, claims, or lawsuits arising from your use of the videos. You waive any right to sue the Company for any injuries, damages, or losses incurred while using the content.
- Indemnification: You agree to indemnify and hold Pilates School of Movement, our instructors, and affiliates harmless from any claims, damages, or expenses, including legal fees, resulting from your failure to follow the instructions or from any personal injury related to the use of the videos.
- Content Ownership and Use Policy: All videos, pictures, texts, and other content created by Pilates School of Movement are owned exclusively by the Company. While these works may not be officially registered with copyright authorities, they are still protected by applicable copyright and intellectual property laws.
- Ownership: The Company retains all rights to its content, and no ownership rights are transferred through access or viewing.
- No Reproduction: Reproducing, distributing, or using the content in any form without prior written permission from the Company is prohibited.
- Permission: Any request to use the content must be submitted in writing to info@pilateschool.be Unauthorized use may result in legal action.
- Contact Information: If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@pilateschool.be. By using our website, booking system and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
- Addendum to Terms and Conditions: Pilates Classes Waiver: By using our services or purchasing classes from Pilates School of Movement, you acknowledge and agree to the following waiver and release of liability, as part of our Terms and Conditions.
1. Assumption of Risk: Participation in Pilates classes, whether in-person, virtual, or recorded, involves physical activity and equipment use that carries inherent risks. These risks include, but are not limited to, muscle strains, sprains, joint injuries, fractures, or other physical harm. By purchasing classes or participating in any of our sessions, you assume full responsibility for your own health and safety while engaging in any Pilates-related activities, including those conducted online.
2. Release of Liability: By participating in any Pilates activities (group classes, private duos, or virtual sessions) and using our equipment (in-studio or online), you agree to release, discharge, and hold harmless Pilates School of Movement, its owners, employees, instructors, agents, and affiliated parties from any and all liabilities, claims, actions, or demands, including those arising from negligence, that may result from injuries, damages, or losses sustained during participation in any Pilates class or session.
3. Health and Fitness Responsibility: You confirm that you have been cleared by a healthcare provider to engage in physical activity, and that you are physically fit and capable of safely participating in Pilates classes. It is your responsibility to inform your instructor of any medical conditions, injuries, or physical limitations before participating in any class, both in-person and virtual. If you have any doubts regarding your fitness level or ability to perform specific movements, you should consult with a physician before attending class.
4. Virtual and Recorded Classes: While participating in virtual (online) or recorded Pilates classes, you acknowledge the risks involved, including the inability of the instructor to provide in-person correction or direct supervision. By participating in online sessions, you agree that you are responsible for ensuring a safe workout environment and proper equipment setup on your end. You further acknowledge that Pilates School of Movement, the owners, instructors, and affiliates are not liable for any injuries or damages incurred during virtual or recorded sessions.
5. Equipment Use and Safety: If you are participating in in-person classes, you agree to use all Pilates equipment responsibly and follow the instructions provided by your instructor. Failure to use equipment as directed may increase the risk of injury. By purchasing or participating in equipment-based classes, you assume full responsibility for your safety during the use of Pilates apparatus, and you release Pilates School of Movement from any liability related to equipment misuse.
6. Photography, Video, and Media Consent: You consent to the recording of your image, voice, or likeness during classes (both in-person and virtual) for purposes of promotional, educational, or marketing materials. These recordings may be used in our website, social media, promotional videos, or other platforms. You waive any right to approve or receive compensation for the use of such media. If you do not wish to be recorded, please inform the instructor before class.
7. COVID-19 and Health Protocols: You acknowledge that, due to the ongoing global health crisis (including COVID-19), there are additional risks associated with participating in in-person classes. You agree to comply with all health and safety protocols and guidelines provided by Pilates School of Movement, including mask mandates, sanitation practices, and social distancing. By attending in-person classes, you accept that there is a potential risk of exposure to COVID-19 and agree to hold Pilates School of Movement harmless in the event of illness or injury arising from exposure.
8. Indemnification: You agree to indemnify and hold harmless Pilates School of Movement and its agents from any claims, demands, or liabilities arising out of your participation in any Pilates activities, including but not limited to injury, damage, or third-party claims resulting from your actions or omissions during classes.
9. Modifications to the Terms and Conditions: We reserve the right to update or modify these Terms and Conditions, including this waiver and release of liability, at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically. Your continued participation in our classes after changes are made constitutes your acceptance of the updated terms.
By purchasing classes or engaging in any of our Pilates programs (in-person, virtual, or recorded), you acknowledge and agree to the above waiver and release of liability. - Modifications to Terms: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website or booking system constitutes acceptance of the revised terms.
- **Acknowledgment of Terms and Conditions and Liability Waiver** By using our website and participating in Pilates sessions at Pilates School of Movement, you acknowledge that you have read, understood, and agreed to the Terms and Conditions, including the Liability Waiver outlined above and below: Assumption of Risk: I acknowledge that participating in Pilates sessions, including but not limited to group classes, private, or duo sessions, on various apparatuses (such as Reformers, Cadillacs, Wunda Chairs, etc.) involves physical activity that may carry risks, including but not limited to, muscle strains, sprains, and other potential injuries. I fully understand and accept these risks and assume responsibility for my participation. Health Condition: I confirm that I am in good physical health and do not have any condition or injury that would make my participation unsafe. If I have any existing medical conditions (such as heart issues, injuries, or pregnancy), I have consulted a physician and obtained their approval to participate in Pilates classes. Release of Liability: I acknowledge that I am voluntarily participating in Pilates sessions at Pilates School of Movement. I hereby release and discharge Pilates School of Movement, its instructors, owners, employees, and agents from any and all claims, demands, actions, or causes of action arising from any injury, harm, or damage I may sustain while participating in Pilates activities. This waiver covers all activities and use of all apparatuses during classes, private sessions and duo sessions, videos, live streams or any other sessions. By acknowledging this waiver, I agree that I participate in Pilates classes at my own risk. Apparatus Usage and Safety: I acknowledge that I will follow all safety instructions provided by the instructors and use the Pilates equipment (Reformers, Cadillacs, Chairs, Barrels, etc.) in accordance with their guidance. I will notify my instructor immediately if I experience discomfort or difficulty with any movement or apparatus during a session. I also understand that my instructor may use hands-on adjustments and corrections to help improve my technique and ensure my safety during the sessions. I consent to this practice, knowing that it is intended to enhance my experience and performance. Personal Property: I understand that Pilates School of Movement is not responsible for the loss, theft, or damage of personal property brought into the studio or its premises. I am responsible for securing my belongings and will not hold Pilates School of Movement liable for any lost or damaged items. Damage to Studio Property: I acknowledge that any damage to the studio’s equipment or property caused by negligent or improper use of apparatuses or equipment will be my responsibility, and I agree to cover the costs of repair or replacement if such damage occurs. Accidents and Injuries: In the event of an accident or injury during a Pilates session, I agree to immediately inform the instructor and follow the necessary steps to ensure my safety. I understand that Pilates School of Movement is not liable for any medical or related expenses that may arise from an accident or injury sustained while participating in Pilates activities. Cancellations and Refunds: I understand that classes are paid in advance, and that cancellations for private, duo sessions, Workshops, or group classes must be made at least 24 hours in advance to avoid charges. I understand that all products have an expiration date and are non-refundable. By purchasing or redeeming any special package or offer, I acknowledge that I have read and understood the policies outlined above regarding special packages and promotions. I agree to comply with these terms and understand that any violation may result in the forfeiture of my package and/or account suspension. I acknowledge the importance of arriving on time for my scheduled sessions. I understand that if I arrive late, I may be denied access to the class, as late arrivals can disrupt the flow of the session and compromise the safety of myself and others. I understand and accept the following: no refund, exchange, or extension will be granted for late cancellations, no-shows, forgetting the timetable, incorrect bookings (including the wrong class or level), or late arrivals that may result in not being accepted into the class, especially if there is a waiting list and other clients are affected. I acknowledge that the studio values everyone’s time, including the time it takes teachers to arrive at the studio and the administrative hours required to resolve these issues. As a result, I understand that no refunds will be issued to cover administrative costs. In the case of a medical condition, I accept that the studio will request medical proof and that the studio and teachers reserve the right to decide whether or not to proceed with a refund. I am fully aware of these policies to avoid any misunderstandings. Photography and Media Release: I give permission for Pilates School of Movement to take photos or videos during classes for promotional purposes. Mobile Phone Policy: I agree to refrain from using mobile phones during class to maintain a focused and respectful environment for myself and fellow participants. Agreement to Terms and Conditions: I agree that I have read, understood, and accepted all the Terms and Conditions described on this site and all other forms of communication such as the Booking System, Social Media accounts, mails, etc. Agreement: I have carefully read and fully understand this Waiver and Release of Liability. I voluntarily agree to the terms and conditions stated above. **Parental/Guardian Consent for Minors:** If you are under 18 years of age, a parent or guardian must read and agree to these Terms and Conditions and the Liability Waiver on your behalf.